Store Policy
Customer Care
Welcome to Wired For Crochet!
We're passionate about handmade craftsmanship and dedicated to providing our customers with a delightful shopping experience. Please read our customer care policy to understand how we support you throughout your journey with us.
💌 Contact Us
We’re here to help! If you have any questions, concerns, or feedback, please reach out:
Email: wiredforcrochet@gmail .com
Response Time: We aim to respond within 24-48 business hours.
🧾 Order Processing
Orders are processed within 2-4 business days of purchase.
Made-to-order items may take additional time (see product descriptions for estimated delivery).
You’ll receive a confirmation email and tracking information once your order ships.
🚚 ShippingDomestic
Shipping: Standard and expedited options are available at checkout.
International Shipping: Available to selected countries; shipping times may vary.
Lost/Damaged Packages: Please notify us within 7 days of delivery issues. We’ll do our best to resolve the matter.
🔁 Returns & Exchanges
We want you to love what you ordered! If something isn’t right:
Eligible Returns: Accepted within 14 days of delivery for unworn and unused items.
Non-Returnable Items: Custom or personalized items, sale items, and downloadable patterns.
Exchanges: If you need a different size, color, or style, please email us to initiate an exchange.
Return Shipping: Customers are responsible for return shipping unless the item was defective or incorrect.
🧵 Handmade Quality Guarantee
Every item is crafted with care. Minor variations are a hallmark of handmade goods, not defects. If you receive an item that is flawed or incorrect, please contact us with photos and we will make it right.
📦 Packaging & Gifting
All items are thoughtfully packaged. If you’d like to include a gift message, you can add one at checkout.
🔒 Privacy & Data
Your privacy is important to us. We do not share or sell your personal data. For full details, please refer to our Privacy Policy.
🙏 Our Commitment At Wired For Crochet
We value kindness, creativity, and community. Our goal is to deliver not just products—but a personal and memorable experience.Thank you for supporting small business and handmade art!
Privacy & Safety
Privacy Policy
Effective Date: 07/06/2025
Website: www.wiredforcrochet.com
Business Name: Wired For Crochet
Contact Email: support@wiredforcrochet.com
Wired For Crochet is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
📌 1. What Information We Collect
We may collect and process the following types of personal data:
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Identity Data: Your name, email address, postal address, and phone number.
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Payment Information: Billing and shipping details (processed securely via third-party payment processors; we do not store full card details).
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Order Details: Products purchased, preferences, and delivery instructions.
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Technical Data: IP address, browser type, time zone settings, and usage patterns (via cookies and analytics tools).
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Communication Data: Emails, messages, and customer service interactions.
📦 2. How We Use Your Data
We use your data to:
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Process and deliver your orders.
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Communicate with you about your purchase, account, or customer service requests.
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Improve our website and services.
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Send occasional updates or offers (only with your consent).
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Fulfil our legal or contractual obligations.
⚖️ 3. Lawful Basis for Processing
We process your data under the following legal bases:
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Contractual necessity: To fulfil orders and provide services.
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Legitimate interests: To improve our business and protect our website.
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Consent: For marketing communications.
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Legal obligation: To comply with applicable laws.
💳 4. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
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Payment processors (e.g., Stripe, PayPal) to handle secure payments.
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Delivery services to ship your orders.
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Professional service providers (e.g., web hosting, analytics) who support our business.
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Authorities or law enforcement, if required by law.
All third parties are required to respect your privacy and only process your data in accordance with our instructions and the law.
🍪 5. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and gather analytics data. You can manage cookie preferences via your browser settings.
For more details, see our Cookie Policy (if available).
🌍 6. International Transfers
If your data is transferred outside the UK (e.g., for website hosting), we ensure appropriate safeguards are in place, such as:
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Data processing agreements
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UK International Data Transfer Agreements (IDTAs)
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Adequacy decisions from the UK government
🔒 7. Data Security
We use appropriate technical and organisational security measures to protect your data, including:
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Encrypted transactions (SSL)
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Secure servers
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Access control for sensitive data
Despite our best efforts, no online data transmission is 100% secure.
⏳ 8. How Long We Keep Your Data
We retain your personal data only as long as necessary:
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For the purposes set out in this policy
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To comply with legal or tax requirements
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To resolve disputes and enforce agreements
Typically, we retain order and customer records for 6 years.
🧑⚖️ 9. Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Correct any inaccurate data
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Request deletion (where applicable)
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Object to or restrict processing
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Withdraw consent (for marketing)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, email: support@wiredforcrochet.com
More info: www.ico.org.uk
📢 10. Marketing
We only send marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
🔄 11. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with a revised effective date. We encourage you to review it regularly.
🤝 Contact Us
If you have any questions about this policy or how we use your data, please contact:
Wired For Crochet
Email: support@wiredforcrochet.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments